FAQ

Shipping & Delivery

Q: How long will it take for my order to ship?
A: All items are pre-made and ready to ship within 1-2 days.

Q: When can I expect to receive my order?
A: Once shipped, your order will be delivered within 3-5 business days.

Returns & Exchanges

Q: Can I return my order?
A: All sales are final and non-refundable. However, if you receive a defective item, please contact us for a return or exchange.

Q: What should I do if I receive a defective item?
A: If your item is defective, please contact our customer service within 7 days of receiving your order to arrange a return or exchange.

Sizing

Q: How do I choose the right size?
A: Our items are true to size. If you prefer an oversized fit, we recommend sizing up.

Q: Do you offer size exchanges?
A: Due to our all sales final policy, we do not offer size exchanges. Please refer to our sizing chart to ensure the best fit.

Order Information

Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email to monitor its progress.

Q: Can I cancel or modify my order after it’s been placed?
A: Orders cannot be canceled or modified once they have been placed. Please ensure all details are correct before completing your purchase.

Product Care

Q: How should I care for my clothing items?
A: We recommend machine washing your items on a cold delicate cycle (no bleach) and hanging them to dry to maintain their quality.

Q: Are your products handmade?
A: Yes, all our products are handmade with high premium woven tapestry quality.

Contact Us

Q: How can I get in touch with customer service?
A: For any inquiries or issues, please contact us at [Customer Service Email/Phone Number] and we will be happy to assist you.

Q: Where can I find more information about your products and policies?
A: You can find more information on our website, including detailed product descriptions, care instructions, and our complete return policy.

We hope these FAQs help you with your shopping experience. If you have any other questions, feel free to reach out to us!